Help & Support

Back to Help Center
Getting Started2 min read

Account Setup and Profile

Account Setup and Profile

Configure your MentionRank account to get the most from the platform.

Profile Settings

Access your profile from the top-right menu or Settings page:

Personal Information

  • Name - How we address you in communications
  • Email - Your login email and notification address
  • Timezone - Affects when daily scans run and how times are displayed

Password & Security

  • Change your password anytime
  • Enable two-factor authentication (recommended)
  • View active sessions

Notification Preferences

Control what emails you receive:

Scan Notifications

  • Scan Complete - Get notified when scans finish
  • Score Changes - Alerts for significant score movements
  • Weekly Digest - Summary of the week's activity

Threshold Alerts

Set custom alerts for:

  • Score drops below a threshold
  • Score increases above a threshold
  • New competitor detected

Delivery Options

  • Email notifications
  • In-app notifications
  • Browser push notifications (Pro+)

Data Export

Export your data anytime:

  • CSV format for scan results
  • Download your prompt collections

Your data belongs to you. We make it easy to export everything.

Coming Soon

We're working on additional features:

  • Team collaboration and user management
  • API access for developers

Stay tuned for updates!

Was this article helpful?

Let us know how we can improve.

Still have questions?

Can't find what you're looking for? Our support team is here to help.

Contact Support