Troubleshooting Common Issues

Solutions to frequently encountered problems.

Login Issues

Can't Log In

Symptoms: Login page rejects credentials

Solutions:

1. Check email spelling
2. Use "Forgot Password"
3. Check caps lock
4. Try incognito mode
5. Clear browser cache

Session Expired

Symptoms: Suddenly logged out

Solutions:

1. Log in again
2. Check "Remember Me"
3. Disable browser extensions that clear cookies

Two-Factor Not Working

Symptoms: Code not accepted

Solutions:

1. Check device time sync
2. Use backup codes
3. Request new code
4. Contact support

Scan Issues

Scan Stuck

Symptoms: Progress not moving

Solutions:

1. Wait 10 minutes (some models are slow)
2. Refresh the page
3. Check system status
4. Cancel and restart

Scan Failed

Symptoms: Error message displayed

Solutions:

1. Check internet connection
2. Verify website is accessible
3. Check AI model status
4. Try again later

No Results

Symptoms: Scan completes but no data

Solutions:

1. Verify correct website added
2. Check prompts are configured
3. Run manual scan
4. Contact support

Display Issues

Charts Not Loading

Symptoms: Blank or broken charts

Solutions:

1. Refresh page
2. Try different browser
3. Disable ad blocker
4. Clear cache

Mobile Layout Broken

Symptoms: Overlapping elements

Solutions:

1. Rotate device
2. Zoom out
3. Update browser
4. Clear cache

Performance Issues

Slow Loading

Symptoms: Pages take long to load

Solutions:

1. Check internet speed
2. Try different browser
3. Disable extensions
4. Clear cache

Frequent Timeouts

Symptoms: Actions don't complete

Solutions:

1. Check connection stability
2. Try wired connection
3. Reduce other network usage
4. Contact ISP

Payment Issues

Payment Failed

Symptoms: Error during checkout

Solutions:

1. Verify card details
2. Check card limits
3. Try different card
4. Contact bank

Missing Invoice

Symptoms: Can't find invoice

Solutions:

1. Check spam folder
2. Look in Billing section
3. Verify billing email
4. Contact support

Still Having Issues?

If none of these solutions work:

1. Check Status: Visit status.mentionrank.io
2. Search Help: Search our knowledge base
3. Contact Support: support@mentionrank.io
4. Live Chat: Available for Pro+ plans