Technical2 min read
System Status and Uptime
System Status and Uptime
Information about MentionRank's availability and maintenance.
Current Status
For the current status of MentionRank services, check:
- The MentionRank dashboard - any issues will be displayed in a banner
- Our social media channels for updates during outages
System Components
Dashboard (Web App)
The main MentionRank interface:
- Login and authentication
- Dashboard views
- Settings and billing
Scan Engine
Handles AI visibility scans:
- Query processing
- AI model integration
- Result calculation
Background Jobs
Processing tasks:
- Scheduled scans
- Data processing
- Email notifications
If You Experience Issues
Check These First
- Refresh your browser
- Clear browser cache
- Try a different browser
- Check your internet connection
Still Having Problems?
Contact us at support@mentionrank.io with:
- What you were trying to do
- Any error messages you see
- Your browser and device
Maintenance
Scheduled Maintenance
When we need to perform maintenance:
- We'll announce it in advance via email
- A notice will appear in your dashboard
- We schedule maintenance during off-peak hours when possible
During Maintenance
- Some features may be temporarily unavailable
- Your data remains safe
- Service resumes as quickly as possible
Reporting Issues
If you notice a problem with MentionRank:
- Email support@mentionrank.io
- Include details about what's not working
- We respond as quickly as possible
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